Frequently Asked Questions

Do I need a referral to come to Advanced Vetcare? For a specialist appointment, yes. For emergency and critical care the clinic is open to the public 24 hours a day 7 days per week.  What do I need to bring to my consultation? Please bring any referral information from your local clinic, including any radiographs or blood test results that your vet has given you. We have plenty of warm bedding and the runs are temperature controlled so there is no need to bring bedding for your pet .  Can I feed my pet before my consultation? Please do NOT feed your pet before you come in for the consultation.  Our consultations are generally in the morning and we would prefer your pet to be fasted from 8:00pm night before. Your pet may have access to water throughout the night. This will allow us to perform general anaesthesia if required on the day you visit. When is payment due? Full payment is due at the time of discharge. Emergency patients must pay a deposit as indicated on the Consent and Estimate form before treatment can commence.  Can I organise a payment plan? We do offer a payment plan managed by a third party credit supplier. If you feel you will require the assistance of a third-party credit supplier please let our reception know before treatment commences. We recommend GE Care Credit and Mac Credit. You may apply directly with these credit providers online before your visit.  An administration charge of $150 applies to accounts paid via GE CareCredit.  Will you communicate with my family veterinarian? Yes. Advanced Vetcare aims to be an extension of your local vet practice.  We will send a detailed report to your regular vet within 24 hours of treating your pet. We will continue to work closely with you and your regular veterinarian to ensure your pet has the best recovery possible.